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Sam's Club Exchange (Upsell)
Posted on 5/20/16 at 10:34 pm
Posted on 5/20/16 at 10:34 pm
So, today I go in to renew my Business membership at Sam's Club. And the lady looks me up and says:
Clerk: Renewal is $100.
Me: I thought it was $45?
Clerk: Not for Business renewals. They're $100.
Me: OK.
The Clerk takes my picture, and hands me a new card. Then beckons me over to the register where I swipe my cc. As I'm waiting for it to go through, I look down on the screen and it says:
Basic Business Membership: $45
Enhanced Membership: $55
Total: $100
Me: I don't want the Enhanced. What's that?
Clerk: That allows you all sorts of benefits. Like being able to get into the store early. Plus, I was going to give you a free $20 gift certificate.
Me: I want the $45 membership. The one you told me wasn't available.
Clerk: I've already rung you up,
Me: Then bring your Manager over here.
Clerk: (Rolling Eyes) Fine.
Rings me up for $45 and I roll out of there. Temperature 105 and rising.
Upselling is one thing. But the bitch was hardcore dishonest. Sam Walton had a great reputation as a straight up guy. He'd be rolling in his grave.
Clerk: Renewal is $100.
Me: I thought it was $45?
Clerk: Not for Business renewals. They're $100.
Me: OK.
The Clerk takes my picture, and hands me a new card. Then beckons me over to the register where I swipe my cc. As I'm waiting for it to go through, I look down on the screen and it says:
Basic Business Membership: $45
Enhanced Membership: $55
Total: $100
Me: I don't want the Enhanced. What's that?
Clerk: That allows you all sorts of benefits. Like being able to get into the store early. Plus, I was going to give you a free $20 gift certificate.
Me: I want the $45 membership. The one you told me wasn't available.
Clerk: I've already rung you up,
Me: Then bring your Manager over here.
Clerk: (Rolling Eyes) Fine.
Rings me up for $45 and I roll out of there. Temperature 105 and rising.
Upselling is one thing. But the bitch was hardcore dishonest. Sam Walton had a great reputation as a straight up guy. He'd be rolling in his grave.
This post was edited on 5/20/16 at 10:36 pm
6
Posted on 5/20/16 at 10:49 pm to No Colors
I hate when they try and pull shite like that. I think her punishment should be having to work at Sam's.
Posted on 5/21/16 at 12:54 am to No Colors
which one was she?
Posted on 5/21/16 at 7:20 am to five_fivesix
My membership is up in June and I'm not renewing. I've had enough of walfart.
Costco is better, IMO.
Costco is better, IMO.
Posted on 5/21/16 at 7:33 am to Mizzou Mule
quote:
Costco is better, IMO.
This.
Posted on 5/21/16 at 7:39 am to Mizzou Mule
Must be nice to have that option
Posted on 5/21/16 at 7:47 am to LewDawg
I think we're getting a Costco 
Posted on 5/21/16 at 7:49 am to LewDawg
Whole Foods + Costco + Trader Joes = Living the good life
Posted on 5/21/16 at 9:35 am to cardboardboxer
Costco premium membership is actually good, if you go there often. They give you 2% back on almost all purchases. So it's worth it if you go there often.
Posted on 5/21/16 at 10:38 am to CNB
quote:
I think we're getting a Costco
We're getting one in Irmo
Posted on 5/21/16 at 10:50 am to Vols&Shaft83
All we have is Sam's here.
But we have HEBs so no need for Costco, whole foods, or anything.
But we have HEBs so no need for Costco, whole foods, or anything.
Posted on 5/21/16 at 11:02 am to Mizzou Mule
quote:
Costco is better, IMO.
I've used both. Costco was less dreary inside, but there's not too much difference I noticed otherwise. I still use Sam's but not Costco, just because of the distance from home.
Nobody ever tried to scam me for membership at either, though. YMMV, obviously.
Posted on 5/21/16 at 11:24 am to Evolved Simian
the only people that refuse to use sams or walmart are snobby uptight try hards
Posted on 5/21/16 at 11:29 am to hawgfaninc
You don't sound snobby or uptight right now
Posted on 5/21/16 at 11:55 am to cardboardboxer
I have memberships at both, and both are good at what they do.
Posted on 5/21/16 at 12:05 pm to No Colors
Comcast tried a very similar trick with me except it was over the phone and an indian guy i could barely understand. I was persistent as well and eventually what i signed up for was available when i threatened to cancel.
Posted on 5/21/16 at 4:55 pm to BlackPawnMartyr
Have a membership to both and like Costco a lot more. I think they do good on their gas prices also. If y'all are getting one id definitely recommend it.
Posted on 5/21/16 at 5:45 pm to Evolved Simian
quote:
I've used both. Costco was less dreary inside, but there's not too much difference I noticed otherwise. I still use Sam's but not Costco, just because of the distance from home.
We have memberships to both and shop both a lot. Overall, there is virtually no difference but there are areas where one shines over the other.
For frozen foods, particularly large volume items it is Sam's all the way. Better selection and better prices. For fruits and veggies, Costco's cold room all the way.
Electronics goes to Costco because of the extra tech support they throw in, but Sam's has a better selection and prices on everyday items and supplies.
For clothes, they usually carry the same items from the same vendors so it is just a matter of who has the best sale running.
This post was edited on 5/21/16 at 5:45 pm
Posted on 5/21/16 at 6:04 pm to Mountaineerfan7
We have both in Lexington and I shop both. I think Costco is a bit more upscale than Sam's. Both are great for bargain hunting.
Posted on 5/21/16 at 6:09 pm to No Colors
I am not a fan of Sams Club.
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