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re: Kentucky doctor drug off overbooked plane by force in Chicago : 5th UPDATE
Posted on 4/11/17 at 10:00 am to GameCocky88
Posted on 4/11/17 at 10:00 am to GameCocky88
quote:
overbooked the flight.
This keeps getting said, but it's really not what happened.
No seats were being taken to give to other customers. None were turned away because others had bought tickets.
Horrible PR move. But I agree with the above post. "you ain't telling me what to do" struck again and the consequences ensued. People should understand what the contracts they enter say. Private companies aren't public institutions. You can be denied service under certain situations and this was one of them.
2
Posted on 4/11/17 at 10:36 am to Alahunter
quote:
No seats were being taken to give to other customers.
They removed passengers to allow another companies flight crew to take the seats. It has been suggested, but not yet fully released to the public, that the 4 people removed from the plane had the lowest ticket prices. It appears not as random as the company suggests, and if this comes to court, and proven correct, you can expect enough consumer outrage to surface that a court or congressional bill will make denial of services illegal in the future. If nobody from first class or nobody with high ticket cost from the remaining classes were asked to leave this could be a huge issue.
The airline could have hired a limo or a puddle jumper to fly / drive this crew to Louisville, and while costly, could have resolved this without incident. Keep in mind the plane was delayed 2 to 4 hours but taking this route and driving from CHI to LOU is only about a 4.5 hour drive. Flying the crew on some CHI prop rental would take about an hour because they do not clear through the same way public passenger must via the TSA.
Posted on 4/11/17 at 10:49 am to Alahunter
I will allow the fact that airlines do give themselves get out of jail free cards in the contract. They can do what they want, when they want and don't have to tell you at all. That is true.
Second point, the article said that these were 4 people from a partner airline. I take that as meaning that it is another airline under the same corporate umbrella as United, otherwise why would you do this for people with no financial or economic ties to you?
The problem that the airline had was they needed to get 4 ppl form Chi to Louisville in time for a Monday flight. The airlines function in its simplest form is to get people from point a to b in an efficient manner. They know that these people have to get to Louisville. They know they have to get there from another location that is probably not initially chicago. There had to be contingency plans in place in case something like this happened. All of that aside, passengers don't just materialize at the gate, you scan your boarding pass and alert the airline you are there. There was a point in time in which the airline knew that all of the seats were accounted for including people who were making connecting flights into Chicago.
Whats interesting to think about is knowing that all the seats are taken and you are going to have to convince someone to give there seat up, one flight is going to be delayed regardless. What if they delayed one of the connecting flights long enough that people just missed the flight to Louisville? Happens all the time, it is a risk that everyone who travels that way understands and is willing to take, no one would have been the wiser, and it avoids all this bullshite.
Second point, the article said that these were 4 people from a partner airline. I take that as meaning that it is another airline under the same corporate umbrella as United, otherwise why would you do this for people with no financial or economic ties to you?
The problem that the airline had was they needed to get 4 ppl form Chi to Louisville in time for a Monday flight. The airlines function in its simplest form is to get people from point a to b in an efficient manner. They know that these people have to get to Louisville. They know they have to get there from another location that is probably not initially chicago. There had to be contingency plans in place in case something like this happened. All of that aside, passengers don't just materialize at the gate, you scan your boarding pass and alert the airline you are there. There was a point in time in which the airline knew that all of the seats were accounted for including people who were making connecting flights into Chicago.
Whats interesting to think about is knowing that all the seats are taken and you are going to have to convince someone to give there seat up, one flight is going to be delayed regardless. What if they delayed one of the connecting flights long enough that people just missed the flight to Louisville? Happens all the time, it is a risk that everyone who travels that way understands and is willing to take, no one would have been the wiser, and it avoids all this bullshite.
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