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Vols&Shaft83
Auburn Fan
Throbbing Member
Member since Dec 2012
66750 posts

So, my family got F'd over by UT- You're not gonna believe this
As if the game wasn't bad enough, and I won't even get into that right now, this family that is mentioned in this article is mine, these have been our season tickets for 60+ years and the University fricked us in the ass:

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quote:

This past Saturday I went to watch the Vols play in Neyland Stadium as I have done every Saturday Tennessee has played in Knoxville for nearly a decade. Safe to say, this was the worst experience I have ever had, and I did not even watch a single play of the game. Before discussing my experience this past weekend, I want to note that the University of Tennessee has been contacted, and we are still awaiting word on if UT is willing to correct their mistake.

Walking into Neyland for the first time each fall is something I always look forward to and enjoy. Last Saturday, I went to the game with my mom. We were fortunate that my mom’s friend gave us her family’s season tickets for the Georgia State game. Out of respect for the family, I have agreed to not mention the family involved by name. The season tickets we are given have been in my mom’s friend’s family for more than sixty (60) years. For over six decades this family has supported the University of Tennessee through the good times and the bad.

The first issue came about as we were having our tickets scanned at the gate. The employee with the ticket scanner had difficulty scanning my mom’s ticket, and he made a comment that it looks as though her ticket has already been scanned. Nonetheless, it eventually scanned, and we continue to our seats. Once arriving at our seats with about thirty minutes until kickoff, a family is already in our designated seats. I politely speak with the people sitting there thinking they mistakenly sat down in the wrong section or row.

It’s a common mistake that I have encountered before. I told them this is where our seats are supposed to be and proceeded to show them our tickets. They were very cordial and showed us their tickets in return. And oddly enough, they have the same section, row, and seats as my mom and myself. It is worth noting that the people sitting in our seats had reprinted tickets from the University.

My mom and I walk back up the stairs to find an usher and explain the issue. After explaining the situation, the usher contacts her supervisor about how to handle the matter. This entire time we are thinking, UT will get this issue resolved, and we will get other seats in the stadium or they will move the people in our seats. Let’s be honest, it is not like Tennessee is having to worry about not having enough seats or selling out the stadium. Next, the supervisor asks for our tickets, and he tells us it might take some time to resolve the issue. So we stand in the tunnel next to our section for about twenty minutes waiting for him to return.

Once the supervisor returns he asks us to come with him, and we are escorted from the South Endzone all the way to the ticket office outside of Gate 21. He does not mention anything about there being an issue or what is about to happen. After walking out of the stadium, the gate is locked behind us. The supervisor that escorted us out informs us that we need to speak with the lady working in the ticket office.

The lady informs us that our tickets, which we presented and were granted access into Neyland, have been marked in the University’s computer system as “lost or stolen.” After my mom attempts to explain that there must be a mistake, the lady responds with, “There is not anything else I can do. If you want back in the stadium to watch the game you will have to buy more tickets.”

While at the ticket office, my mom calls her friend and explains the situation. My mom asks the lady to please speak with her friend in efforts to rectify the problem. After a few minutes of conversation between the two, the ticket representative hands the phone back to my mom and tells us the same thing that she had already told us.

My mom learns from her friend that the lady was rude and unwilling to acknowledge there is a chance the University made a mistake, as she tried to explain to the lady that the family had not reported the tickets as “lost or stolen.” In addition, she wanted to know if the $900 for which they had paid to the University would be refunded to them. My mom’s friend was told that the ticket owner would have to call the ticket office on Tuesday.

It turns out, the season ticket holder called UT over the summer to inform them that his brother-in-law passed away and requested his brother-in-law’s season tickets be cancelled. Instead of cancelling the brother-in-law’s season tickets, UT mistakenly reported the caller’s season tickets as “lost or stolen.”

But the University still mails the caller’s season tickets as they have done for over the last sixty year, collects the season ticket payment plus the donation fee, all along failing to inform them they cannot use the tickets to get into ANY GAMES for the 2019 season. Following this the University proceeds to resell the tickets the family has held for over SIXTY-YEARS to the people I met in the seats on Saturday; therefore, making a profit off both families for the same exact seats.




Tennessee better make this shite right, I want a fricking SkyBox and a fricking blowjob from LPE. Failing that, I'm fricking done.


sand mountainDvalues
Florida State Fan
Member since Oct 2018
5405 posts
 Online 

re: So, my family got F'd over by UT- You're not gonna believe this
Fake and gay op


Vols&Shaft83
Auburn Fan
Throbbing Member
Member since Dec 2012
66750 posts

re: So, my family got F'd over by UT- You're not gonna believe this
Whatever fag, it's real. frick yourself.


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51
Supravol22
Tennessee Fan
Member since Jan 2011
13823 posts

re: So, my family got F'd over by UT- You're not gonna believe this
If that's your family, that is fricked up. I read that after the game and was beyond pissed that UT would treat any season ticket holder like that.

It's getting harder and harder to continue to support this POS university.
This post was edited on 9/6 at 7:13 am


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10
Cheese Grits
Col. of Charleston Fan
Wherever I lay my hat is my home
Member since Apr 2012
38758 posts

re: So, my family got F'd over by UT- You're not gonna believe this
V&S, I may not agree with you on most things but you are probably telling the truth here. Sadly, it is not just happening at UT. Part of it is the computer age and lack of human connection but mostly it is the line from "Casino"

“In the old days, dealers knew your name, what you drank, what you play. Today, it’s like checking into an airport and, if you order room service, you’re lucky if you get it by Thursday.”

We have moved from a society where real service was why you were a long term consumer to no services and not fixing it when it is their fault. Attendance is dropping mainly for poor service and rising "donations" than most of the things AD's feed to the public.

I could tell you similar stories but suffice to say I met somebody who had worked for the Tennessee Fund and given me some advice before someone I know dropped 5K around 30 years ago (150K, not counting for inflation) in annual donations. Pretty sure the Tennessee Fund is not even self administered anymore and farmed out to someone like IMG College.


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FiddleHead
Tennessee Fan
Knoxville, TN
Member since Aug 2011
12779 posts

re: So, my family got F'd over by UT- You're not gonna believe this
On the bright side you didn’t have to watch us get mauled by a high school team.

On the real though that’s shitty


WG_Dawg
Georgia Fan
Atlanta
Member since Jun 2004
75157 posts
 Online 

re: So, my family got F'd over by UT- You're not gonna believe this
disregard
This post was edited on 9/8 at 8:26 am


DjCrenshaw
Tennessee Fan
Ka-noxville
Member since Mar 2014
54 posts

re: So, my family got F'd over by UT- You're not gonna believe this
That's fricking trash.


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Vols&Shaft83
Auburn Fan
Throbbing Member
Member since Dec 2012
66750 posts

re: So, my family got F'd over by UT- You're not gonna believe this
On the bright side you didn’t have to watch us get mauled by a high school team.


I still had to watch, from home. At least I had access to excessive alcohol.


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Cheese Grits
Col. of Charleston Fan
Wherever I lay my hat is my home
Member since Apr 2012
38758 posts

re: So, my family got F'd over by UT- You're not gonna believe this
Using Stub Hub it has check box for original tickets. Does Vivid offer this option?

I only buy original tickets (especially when buying Line Beard tickets)


DjCrenshaw
Tennessee Fan
Ka-noxville
Member since Mar 2014
54 posts

re: So, my family got F'd over by UT- You're not gonna believe this
I get my tickets from the people the closest to the stadium at kickoff. They can be haggled


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dcbl
USA Fan
Good guys wear white hats.
Member since Sep 2013
21210 posts

re: So, my family got F'd over by UT- You're not gonna believe this
That sucks, but it is hard to fault the people at the stadium

This is a front office issue

I hope they make this right for you, once you prove the donation and ticket fees have been paid, the school should make this rught

I'd love to hear how this plays out


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Grim
USA Fan
Member since Dec 2013
10990 posts

re: So, my family got F'd over by UT- You're not gonna believe this
I'm a little confused. Who is the season ticket holder?


David Ricky
Miami (FL) Fan
Hailing From Parts Unknown
Member since Sep 2015
17941 posts

re: So, my family got F'd over by UT- You're not gonna believe this
If they are locked out of Neyland for the rest of this season, it appears UT did them a favor iyam


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Vols&Shaft83
Auburn Fan
Throbbing Member
Member since Dec 2012
66750 posts

re: So, my family got F'd over by UT- You're not gonna believe this
quote:

I'm a little confused. Who is the season ticket holder?



It's my Aunt and Uncle, they are too old to attend the games so my folks have been using the tickets for about 8 years or so.

We also have some lower level seats on the 35 yard line, those were my grandparent's, we have had to share them with my cousins.


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oleyeller
Tennessee Fan
Vols, Bitch
Member since Oct 2012
27510 posts

re: So, my family got F'd over by UT- You're not gonna believe this
quote:

After walking out of the stadium, the gate is locked behind us. 





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20
Serraneaux
Tennessee Fan
Brentwood
Member since Mar 2014
11889 posts

re: So, my family got F'd over by UT- You're not gonna believe this
ITT we learn OP's parents couldn't afford 2 $50 tickets.


Vols&Shaft83
Auburn Fan
Throbbing Member
Member since Dec 2012
66750 posts

re: So, my family got F'd over by UT- You're not gonna believe this
quote:

ITT we learn OP's parents couldn't afford 2 $50 tickets.




WHERE THE frick DID WE LEARN THAT YOU STUPID frickING CUNT?

GODDAMNIT LEARN YOUR frickING ROLE AND SHUT YOUR frickING MOUTH


Serraneaux
Tennessee Fan
Brentwood
Member since Mar 2014
11889 posts

re: So, my family got F'd over by UT- You're not gonna believe this
Could you have not given your parents $100 to buy their own tickets?


Smokeyone
Tennessee Fan
Maryville Tn
Member since Jul 2016
23 posts

re: So, my family got F'd over by UT- You're not gonna believe this
That's odd. If the tickets were actually flagged lost/stolen those seats would be unsellable.

And if they were flagged as such you would not have been able to use them to enter the stadium and having the non owners try to use them would be handled by security.

This whole this doesnt sound feasible.


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