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Customer service is not what it used to be
Posted on 2/14/18 at 4:38 pm
Posted on 2/14/18 at 4:38 pm
Sooo much has changed from years ago.
7
Posted on 2/14/18 at 7:40 pm to thomasbrown_2007
Depends.
Amazon seems top notch. I manage technical support for our company, and we have US based support persons, and our record is most client issues are resolved within 5 minutes of the phone ringing, or the chat starting.
Overall, yes, customer service is poor and getting worse.
Amazon seems top notch. I manage technical support for our company, and we have US based support persons, and our record is most client issues are resolved within 5 minutes of the phone ringing, or the chat starting.
Overall, yes, customer service is poor and getting worse.
Posted on 2/14/18 at 7:49 pm to kywildcatfanone
It’s cheaper to offer a refund than to employ a customer service rep.
Posted on 2/14/18 at 7:58 pm to thomasbrown_2007
Yes and no, we have some vendors that will actually do what it takes and some who it is a straight pain in the arse. My company prides itself on going above and beyond to provide quality work for our customers and in our business that is not the norm.
Posted on 2/14/18 at 10:41 pm to thomasbrown_2007
I think it varies by company. Most of my experiences have been good, and I'm a complainer. Lowes, Home Depot, Walmart, State Farm, Ebay, Amazon, and many more have given me great customer service. Would be interested to hear details.
Posted on 2/14/18 at 11:06 pm to airfernando
Lowe's is head and shoulders better than home depot (more transparent discount policy, better delivery, and better return policy).
I like the employees at home depot. But policy often hamstrings them.
I like the employees at home depot. But policy often hamstrings them.
Posted on 2/15/18 at 6:15 am to thomasbrown_2007
quote:
Customer service is not what it used to be
Agree but you have to stop accepting shitty CS; be the bigger a-hole is the answer.
Posted on 2/15/18 at 7:25 am to Wtodd
Posted on 2/15/18 at 7:51 am to thomasbrown_2007
CSB
Posted on 2/15/18 at 11:47 am to thomasbrown_2007
I think customer service just isn’t valued like it used to be. People look at the price first and foremost, not what kind of headaches they’ll have to deal with when things ultimately go awry.
Posted on 2/15/18 at 3:06 pm to airfernando
quote:
Lowes, Home Depot, Walmart, State Farm, Ebay, Amazon
One seems out of place here.
Posted on 2/15/18 at 4:53 pm to thomasbrown_2007
quote:
Sooo much has changed from years ago.
Yep, things have gotten bad since 2007, when you were a fetus.
Posted on 2/16/18 at 4:33 am to FinleyStreet
Of course, your mother was a cause of it
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