re: Every Single American Airlines

Agree. The systems are there to make the customer experience okay, but the lazy employees generally suck.

I remember I was stuck on the ground in San Juan for a mechanical issue for 40 minutes, it wound up making us miss our connection in Miami.

We haul arse to the gate (on the opposite side of the concourse) and see our plane has already been pushed back. Of course there's nobody at the gate (despite the fact that there are systems in place to let them know we were on our delayed flight from San Juan and weren't on the Las Vegas flight.) I wander around looking for an employee to ask what to do, see one, ask, she doesn't stop and informs us she's too busy to help.

This happens two more times, I call AA looking for info, they say to go to the rebooking center on the opposite side of the concourse again.

Guy there was nice and AA put us up on a hotel and gives us some food vouchers (again, the systems were in place to help) but we were in limbo for about 30 minutes not knowing what to do and the only person that would help was the lady in Dallas on the phone.

Then, I found $5.