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re: Kentucky doctor drug off overbooked plane by force in Chicago : 5th UPDATE
Posted on 4/11/17 at 8:36 am to ShaneTheLegLechler
Posted on 4/11/17 at 8:36 am to ShaneTheLegLechler
Look at your ticket. They reserve the right to do this just like you can ask a paying customer to leave. United made a bad customer service decision. The customer was a douche bag.
1
Posted on 4/11/17 at 8:40 am to GnashRebel
I understand I agree to that. It's not like I have a say in overbooking policies. Handling it on the plane was an egregious mistake, and doubling down in public defending their actions is probably worse. There are 3 major airlines in the US and another one that's fairly close in profile, only one continues to get pounded by PR situations like this. United has been poorly run since the merger and they deserve everything they get for their decisions.
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