re: Food chains you wish were in your area

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It sucks when they are not processed and frozen huh?

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It probably has more to do with them not double frying. I'm hardly the first person to have this opinion about their fries.

From Serious Eats:

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Everyone knows that In-N-Out's fries are notoriously bad despite being fresh cut in-house—it's because they only fry them once instead of the superior McDonald's-style double-fry—but there are ways to improve them. First, you can get them extra crispy by saying well done. The fries turn out more dry and crunchy than crispy with a fluffy center, but it's a definite improvement. If you're on the opposite end of the spectrum, you can also request your fries light, where they'll come to your tray almost completely blond, limp, and greasy.

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LINK

From another blog:

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That might cover up the fact that In-N-Out fries are, in a word, terrible. It’s lovely that they’re fresh-cut and all, but they only fry them once, and everyone knows that the secret to great fries is double-frying (like McDonald’s).

One of the many super-secret menu hacks you can do at In-N-Out is specify how you want your fries done. I find their regular fries kind of limp and soggy.

You can ask for them to be well done, which means they leave them in the fryer longer, but without a rest in-between fryings, as happens in double-frying, they just don’t come out right. Rather than being crispy, they’re more like crunchy and dry on the outside and a bit mealy on the inside. Blech!

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I actually like In-N-Out... Just not as much as some of you apparently. They have good burgers and shakes, GREAT customer service, and they're very good to their employees. I'm glad they're successful. I just don't like their fries. Sorry.