re: Its official..AT&T Uverse sucks

It's not just me. Comcast routinely is listed at the top of lists of companies w/ awful service. In fact, they're sort of the avatar for awful service at this point.

The cable industry is a/b as clear a case of market failure as you're likely to find. They have little incentive to offer better service and their profits continue to climb despite a dwindling customer base.

My most recent experience, two months ago: ordered self-install kit and they send wrong equipment, ask for a tech to come out and he never shows, ask again and he doesn't show, first bill arrives for service I don't have yet + two tech visits that haven't happened, tech finally shows and fixes everything and assures me no charge and that bill will be prorated, next bill arrives w/ a third service charge and no pro-rating, spend hours on phone disputing whether techs actually showed, promised a credit for my troubles, next bill arrives w/ overdue charges for tech "visits" plus no credit, Comcast disputes credit and tech visits (hours on phone again), finally chat w/ online rep who takes care of everything, two days later service craps out.