re: Need help guys

Sounds like you aren't getting a good/consistent signal. Make sure you have a good/tight connection on both ends of the coax cable from the connection box on the side of the house to the cable box inside the house; a direct connection not going through splitters. If you still aren't getting a consistent signal, try connecting to a different connection on the splitter they have inside their box on the side of the house. If you still can't get a good connection then you or Comcast probably need to replace the splitter in the box on the side of the house or it could be a problem with the cable/connection coming from the telephone pole to the box on the side of the house.