re: Need help guys

I'd say your cable outlet currently doesn't have a strong enough signal to support your box. You're probably going to have to call Comcast and set up an appointment for a tech guy to come out and strengthen your cable signal. They will probably want to charge you an installation fee, which is more expensive, along with a maintenance fee so you'll probably have to tell Comcast that you do not need any type of installation set up since your box is already set so that they will waive the installation fee.

And if you had a tech guy install it in the first place then he either did not do his job strengthening your signal or your cable outlet/location of your house/apt is just shitty.

My SO had me come install her box with Comcast about a week ago and we had this same problem trying to get a good signal with the cable modem but a guy came out and they waived the installation fee for her.