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Comcast playing dumb or just dumb? SEC Network Thread
Posted on 6/12/14 at 2:45 pm
Posted on 6/12/14 at 2:45 pm
We called up Comcast the other day (the account holder and I) and we said we wanted to voice our support for the SEC Network and all that jazz.
The account holder talked with the lady for about 10 minutes explaining how as valued customers, we would like it to be noted that we were in support of Comcast getting the network bla bla bla. The woman made it clear she didn't understand what we were talking about and said she'd make a note of it and hung up.
Do you think they're intentionally blowing customers off in this way?
The account holder talked with the lady for about 10 minutes explaining how as valued customers, we would like it to be noted that we were in support of Comcast getting the network bla bla bla. The woman made it clear she didn't understand what we were talking about and said she'd make a note of it and hung up.
Do you think they're intentionally blowing customers off in this way?
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Posted on 6/12/14 at 2:46 pm to athenslife101
I thought Comcast was already carrying tNetwork?
EDIT: Nevermind, I was thinking of Dish.
EDIT: Nevermind, I was thinking of Dish.
This post was edited on 6/12/14 at 2:47 pm
Posted on 6/12/14 at 2:46 pm to athenslife101
I'm thinking it has more to do with the fact that their customer support team =/= their corporate strategy/business development team.
Posted on 6/12/14 at 2:47 pm to athenslife101
I think the lady you talked to has no power to make a deal happen with the SEC network
Posted on 6/12/14 at 2:48 pm to Swoopin
Its very possible but I'd think the customer support would at least be briefed about the issue.
Posted on 6/12/14 at 2:49 pm to athenslife101
quote:
The account holder talked with the lady for about 10 minutes explaining how as valued customers, we would like it to be noted that we were in support of Comcast getting the network bla bla bla. The woman made it clear she didn't understand what we were talking about and said she'd make a note of it and hung up.
You spoke to a $12/hr customer service rep that does not give a frick what you want and has no say in what COmcast does.
Good job.
Posted on 6/12/14 at 2:49 pm to athenslife101
it sucks to pay cable bills out the arse and you still won't be able to watch the games. but this is the first year so don't expect everybody to carry SECN right away.
Posted on 6/12/14 at 2:52 pm to Phat Phil
quote:
it sucks to pay cable bills out the arse and you still won't be able to watch the games. but this is the first year so don't expect everybody to carry SECN right away
Nah, They'll have it but Comcast will be the last people to make a deal. The SEC Network needs Comcast just as bad if not worse than Comcast needs them. They are in more homes than Dish, Directv and Uverse combined and they'll probably get a better deal than those listed..
Posted on 6/12/14 at 3:16 pm to athenslife101
Comcast customer service reps are mentally on par with single-celled organisms. I'm surprised you were even able to communicate.
Posted on 6/12/14 at 3:20 pm to BossaGator
Comcast customer service employees are given very little training and are really just there to offer token support and claim the ignorance defense. Comcast's business model is to create monopolies so they don't have worry about little things like providing the product their customers actually want.
Posted on 6/12/14 at 3:30 pm to athenslife101
Posted on 6/12/14 at 3:35 pm to athenslife101
Hmm. Comcast customer support doesn't know anything about the "SEC Network"? Wonder why?
Posted on 6/12/14 at 4:19 pm to Sarcastro
The more I hear about Comcast the more I question why I'm still with them. Apparently they are a very liberal company politically that gives a lot of money to liberal candidates and liberal causes and have been instrumental in pushing the liberal agenda through their media partners. The fact that they seem so dismissive almost to the point of outright contempt of their customers in the Southeastern U.S. in regards to the SECN is just another reason to dump them.
Posted on 6/12/14 at 4:24 pm to Govt Tide
quote:
The more I hear about Comcast the more I question why I'm still with them. Apparently they are a very liberal company politically that gives a lot of money to liberal candidates and liberal causes and have been instrumental in pushing the liberal agenda through their media partners. The fact that they seem so dismissive almost to the point of outright contempt of their customers in the Southeastern U.S. in regards to the SECN is just another reason to dump them.
Posted on 6/12/14 at 5:12 pm to athenslife101
quote:
Do you think they're intentionally blowing customers off in this way?
It's entirely possible the CSR you spoke to is in Sri Lanka, Utah or Walla Walla, so in other words, no, it wasn't intentional.
Posted on 6/12/14 at 5:33 pm to Govt Tide
quote:
The more I hear about Comcast the more I question why I'm still with them. Apparently they are a very liberal company politically that gives a lot of money to liberal candidates and liberal causes and have been instrumental in pushing the liberal agenda through their media partners. The fact that they seem so dismissive almost to the point of outright contempt of their customers in the Southeastern U.S. in regards to the SECN is just another reason to dump them.
Let's not turn this into a political thread, but they are owned by NBC, so if your political views influence your purchasing decisions, and you are anti-liberal, then you should definitely dump them post-haste.
That said, they are just trying to get the cheapest deal possible and are holding out as long as they can to get it. They won't actually go into the season without an agreement, but I'd love to see them do it.
Posted on 6/12/14 at 5:44 pm to BossaGator
quote:
Comcast customer service reps are mentally on par with single-celled organisms. I'm surprised you were even able to communicate.
Spot on. Comcast support personnel are hopelessly, woefully & totally incompetent. They can't accurately tell you what equipment you are supposed to have, what program package, what you are supposed to be paying or even if there's a line down on your street. I'd rather have a root canal than deal with them & mercifully, I've divested myself of all but their Internet. If ththere's ever a high speed alternative in my area, that's toast too.
Posted on 6/12/14 at 5:49 pm to NELA LSU Fan
quote:
comcast support personnel are hopelessly, woefully & totally incompetent
this is no joke,,, (you can't make this sh*t up) well I could but I'm not.
I had a Comcast csr want to remote connect to my pc to trouble shoot why my cable modem was down.
Posted on 6/12/14 at 5:56 pm to Jagd Tiger
quote:
It's entirely possible the CSR you spoke to is in Sri Lanka, Utah or Walla Walla, so in other words, no, it wasn't intentional.
The big wigs know what is going on. It is probably a game of chicken to see who will blink first on the price.
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