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Posted on 11/16/23 at 9:14 pm to BigFatPig
Bought a hp about 14 months ago and signed up for the monitored refill at 10 bucks a month and after 12 months did not have enough usage to install the first replacement. Wife contacted hp to back out of the monthly charge and just buy hp cartridges as needed.
The hp replacement cartridge did not work giving off error messages. Wife spent 4 hours with the hp service dude on the telephone to find out that that the service cancellation required wiping the printer operating system and reinstalling. My son is IT director for a county school district and with a couple hours work was able to wipe and reinstall. At a hundred bucks an hour for service support, hp and my son could have billed 600 bucks to get the cartridge working. On a 140 dollar printer
The hp replacement cartridge did not work giving off error messages. Wife spent 4 hours with the hp service dude on the telephone to find out that that the service cancellation required wiping the printer operating system and reinstalling. My son is IT director for a county school district and with a couple hours work was able to wipe and reinstall. At a hundred bucks an hour for service support, hp and my son could have billed 600 bucks to get the cartridge working. On a 140 dollar printer
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